Shipping & Handling

Shipping
FIRST CLASS SHIPPING

Orders Under $99 $4.99 1-5 Business Days

Orders Over $99 FREE 1-5 Business Days

Handling
After placing an order we will print the order within 1-2 Business Days, when orders are printed they are shipped the same Business Day.


Customer Service Hours:
Monday - Friday 8:00AM - 4:00PM (EST)


Shipping
General information

• All US parcels are delivered with USPS, UPS or DHL and may require a signature upon delivery.
• Shipping times may vary according to courier time frames or zones and does not include order processing time.
• All orders are processed Monday to Friday (excluding public holidays) from 8:00AM - 4:00PM EST.
• Tracking advice will be sent to your email once your order has been dispatched.
• Orders can take up to two business days to process before being shipped; this may be longer if there is a large promotion taking place.
• In some cases, we may need to contact you before your order can be shipped.
• To ensure there is no delay, please respond to any email/phone contact from our Customer Service Team.

Order Processing
Please read the following carefully: On average, orders and processed within 1-2 business days (M-F) after completing your order (excluding weekends, holidays, sale events and pre-sale items).

Purchasing Priority Shipping only gives you a faster transit time, it will not expedite the orders handling and processing time.

In order to expedite your order processing time, please make sure to verify all information before completing your purchase in order to avoid any setbacks or delays.
We reserve the right to refuse any returns at any time.

Please note: We are not responsible for any mishandled or lost packages. It is important for customers who live in apartment complexes to stay up to date with their tracking and delivery in order to avoid missing or stolen packages.

We are not responsible for any mishandled or lost packages caused by USPS or UPS.

Tracking Information
Tracking numbers will be provided once your order has been processed, fulfilled and shipped. You will receive an e-mail that will contain a tracking number and link to help you track your order. Please allow 2-5 Buisness Days from your order date for the tracking number to become active and begin to see updates. If for any reason you do not receive a tracking number within 2-5 business days, please feel free to reach us directly via e-mail.

Delivery Information
outcast outfits is not responsible for the physical delivery of packages. In the event that a package is lost or misplaced, it is recommended to contact your local delivery service (based on method at checkout: i.e., USPS, UPS, etc.) to gather more information on the physical delivery of the package(s) and/or to file a claim. In the event that a package is lost, we will help retrieve the package in any way we can. Please contact us at support@outcastoutfits.com for additional information.

International Orders
International orders are subject to customs fees in their country of destination. outcast outfits is not responsible for any additional fees associated with the order in other countries. In the event that an order is refused based off of fees, the package will be returned to us and there will be a 20% restocking fee. The remaining balance will be issued as store credit to the customer. Please note that shipping fees are not included. Orders can take up to 30-45 days to be delivered and can go unscanned for several days due to changing covid guidelines.

E-mail: support@outcastoutfits.com

Customer Service Hours: Monday - Friday 9:00AM - 5:00PM (EST)